Explorer Serie 40 - Allergy Connect

The robot app is exclusively for smartphones.

Our products are compatible with all operators and the majority of the boxes on the market.
You can connect your product to any WPA and WPA2 type Wi-Fi on the 2.4GHz frequency band.

If your Wi-Fi network is not visible on the product, it is possible that 2.4GHz Wi-Fi is not enabled on your box.
Most boxes allow you to activate it. Consult your operator's FAQ to find out how to do this.

Warning:
Your product cannot connect to a 5GHz Wi-Fi.
Wi-Fi with a password containing special characters will not work as well as open Wi-Fi (not requiring a password).

Check to see if your device is compatible: Compatibility list

If your network isn't visible in the list of available networks, please move your device closer to the internet box.
If the network still isn't visible, it may not be compatible with your device. In particular, 5GHz networks are not supported. Please consult the compatibility list.

In "Settings" on the right side of your home screen, you must choose the "WiFi settings" and "activate WiFi".
Then select your WiFi network and enter your password.

Here is the list of the most common problems and solutions by the frequency order.

1. Pairing succeeded but the appliance isn't connected: if you see in the app that your appliance isn't connected, close and reopen the app.
   
   If you still don't see the appliance after this action,
   - Explorer Serie 40 products: put the robot out of its docking station and press the button 3 seconds. If you want to make another association with another phone, you may have to press the button several times to make it blink in orange.
   - Explorer Serie 60 products: restart the robot by using the switch next to the dust bin.
   - Explorer Serie 80 products: restart the robot by using the switch below the robot.


2. Wi-Fi connection: check the Wi-Fi password and type carefully.


3. Keep your smartphone close to the appliance and the modem until the end of the pairing process.


4. Access Point Android: make sure that you keep the connection to the appliance if you see a confirmation message. This message can appear twice during the pairing process.


5. Access Point iOS: after several attempts, restart your smartphone.


6. Access Point iOS: during the connection to the appliance, a popup will appear to ask you to connect to the "SEB_ACCESS_POINT" network. Press "Join".


7. Access Point: when you activated the access point,
   - Explorer Serie 40 products: does the LED flash orange + double beep?
   - Explorer Serie 60 products: does the Wi-Fi light flash quickly + beep?
   - Explorer Serie 80 products: is the Wi-Fi light flashing?
   
   If not, try again.


8. Access Point Android: after several attempts, remove the network "SEB_AccessPoint" from your smartphone setting if you see it.


9. Access Point Android: some smartphones have an option in the Wi-Fi settings to avoid the connection to a Wi-Fi which has no internet connection.
   
   For the pairing, please deactivate this option so that the smartphone allows the connection to the appliance. This option is identified in Xiaomi smartphones such as Pocophone F1 and Redmi note 8.


10. Internet connection: be sure that the appliance that you are about to pair does not need a proxy.


11. Android: you must allow the geolocation.


12. Internet connection: check that you select a 2,4 GHz network in your Wi-Fi setting, not 5 GHz to connect your appliance.


13. Connection to the cloud: check if the automatic reconnection to your home Wi-Fi is correct.


14. Connection to the cloud: activate the mobile data of your smartphone.


15. After several attempts: restart the Wi-Fi modem.


16. After several attempts: unplug, wait for 20 seconds, and re-plug the appliance.
    If the problem is still present, reset the appliance (hard reset).

After typing in your password, you encounter an error related to connecting to the Wi-Fi network.

1. Check the Wi-Fi password and carefully re-enter it.
2. Keep your smartphone near the device and internet modem until the connection process is complete.
3. The device can't connect to public networks such as those available in hotels.
4. Android phone: When connecting to the device, a pop-up may appear. During the connection process, the app will automatically connect you to the robot. It's important to stay connected to this new network.
Depending on your phone, here are some examples of problems you may encounter:
• If the pop-up tells you that you are going to change network because the one you are connected to does not have internet, refuse.
• If the pop-up asks you if you would like to stay connected to the network without internet, accept.
• If the pop-up tells you that the network does not have internet but does not suggest changing networks, don't do anything.

After several unsuccessful attempts:
• Restart your Wi-Fi box.
• Turn the device off by holding the start button down for 3 seconds while undocked from its base, then turn it back on.

If you still encounter an error after several unsuccessful attempts:
Press the start button for 5 seconds and make sure the light is flashing orange.
If not, turn the appliance off and back on before trying again.


If the error persists, it may be due to improper use of the phone:

Android phone:
During the connection process, the app will automatically connect you to the robot. It's important to stay connected to this new network.
Depending on your phone, different pop-ups may appear during connection:
• If the pop-up tells you that you are going to change network because the one you are connected to does not have internet, refuse.
• If the pop-up asks you if you would like to stay connected to the network without internet, accept.
• If the pop-up tells you that the network does not have internet but does not suggest changing networks, don't do anything.

iPhone:
When connecting to the appliance, a pop-up will appear and ask you to connect to the "SEB_ACCESS_POINT" network. Accept by clicking "Join".
If you fail this step several times, restart your phone and try again.

After typing in your password, you encounter an error connecting to the cloud.

• When connecting to the cloud, an internet connection is required to successfully pair the devices. To do so, you can activate your mobile data or automatically reconnect to your home network.
• Ensure that the date and time on your phone are correct. Any difference will prevent the connection.

After several unsuccessful attempts:
• Restart your Wi-Fi box.
• Turn the device off by holding the start button down for 3 seconds while undocked from its base, then turn it back on.

After multiple unsuccessful attempts, you can reset your device using the following steps:
• Disconnect the robot from its base.
• Turn it off by holding the start button down for 3 seconds.
• Once the robot has been turned off, hold the start button for 20 seconds. The robot will beep twice to indicate that it has successfully been reset.
• Then turn off the robot by pressing the start button for 3 seconds.

Some Xiaomi phones may experience problems when connecting. An unusually high number of pop-ups may appear.
The phones affected are those with MIUI system (such as Redmi and Pocophone models).

In this case, please try the following steps:
• Settings > Applications > Manage applications > Rowenta Robots > Other permissions. On this page, accept the permission to "Change Wi-Fi connectivity".
• Settings > Wi-Fi > Additional settings > Wi-Fi Assistant. On this page, deactivate the available options.

You can go to the setting of your smartphone and check that your smartphone is connected to your home WiFi. Your home WiFi must have an internet connection.

Several possible reasons exist:
• You didn't enter the correct email address for the account. Please verify.
• You didn't enter the correct password. To reset, request a temporary password by email and then change the password in the app's Menu.

Check to see if your device is compatible: Compatibility list

This is not mandatory at all but a user preference.

Do not vacuum wet surfaces, any type of liquids, hot substances (embers, cigarettes), super fine substances (plaster, cement, ash, etc.), large sharp waste (glass), harmful products (solvents, abrasives, etc.), aggressive products (acids, cleaning products, etc.), inflammable and explosive products (oil or alcohol based).

Place the charging base station against a wall, on a flat surface and where the robot vacuum cleaner can easily find it.
This location must be free of any obstacles (including rugs). Leave at least 1,5 metre of space free to the left and the right, and 2 metres at the front of the base station. If the station is placed in a corner or difficult to find, the robot vacuum cleaner will not be able to reach it.
Place the base station's power cable along the wall.
For more information, refer to the instructions in your user manual.

Leave the charging base station plugged in permanently (the automatic recharge function will not be available if the charging station is not activated).

Yes, your robot vacuum cleaner is equipped with drop sensors that detect stairs and gaps.
However, in some situations, the sensors are not as efficient. For example, curved staircase edges, rugs next to stairs, slippery surfaces and obstructions might affect the sensors' performance.

Before running the robot vacuum cleaner ensure space has no obstacles, power cords, clothing, or other potentially dangerous objects which might cause the appliance breakdown or other accidents.

Yes, the robot can be charged on the charging station, even when the robot's main power switch is turned off.

Check that the switch underneath the robot is correctly in the 'ON' position.

The robot vacuum cleaner Serie 40 has 3 navigation modes:
• "Auto"
• "Auto-Express" (30-min cleaning session, following which the robot returns to the docking station)
• "Wall follow" (mode allowing to clean thoroughly along the walls and in the corners)

To pause the cleaning session press the power button on the robot.
To resume the cleaning session press the power button once again.

To send the robot back to its docking station, press twice on the robot's button.

Once the robot's ON/OFF button light stops flashing, the battery is fully charged.

Always keep the robot vacuum cleaner on the docking station, while you are not using it.
If you do not plan to use the robot for a long time, you can store it out of its docking station in a cool and dry place. Make sure the robot is switched off and its battery is fully charged. Recharge the battery every 3 months.

Measure the no-cross line you would like to set up as a boundary and cut off the necessary length of the strip. If you need to enclose an object, you can cut off several pieces of the strip. Place the strip flat on the floor.

It's not recommended to use the mop with water on sensitive floors such as parquets or carpets and rugs.

No, the water tank and the humidified mop have to be installed just before the cleaning and removed right after the cleaning.

Turn off your robot vacuum cleaner immediately.
Remove the dust box, filter and main brush.
Let them dry completely before reinstalling.

Empty the dust container into a bin after each use. Clean the dust compartment seals with a cloth.

It is recommended to clean the central brush once a week.
For more details, please refer to the User Manual.

It is recommended to clean the filters at least once a week.
For more details, please refer to the User Manual.

It is necessary to clean left, right and front wheels regularly to remove entangled hair and threads.

It is recommended to wipe sensors and charging terminals (of the robot and charging base) with a clean dry cloth once a week.
Turn off the robot before cleaning the sensors and charging terminals.

Do not use any cleaning products to clean the robot vacuum cleaner.
For some parts you can use the water, for the others you can use the dry cloth only. For more details, refer to the instruction manual.

It is recommended to replace the fine dust and foam filter every 6 months.

The side brushes should be replaced by new every 6 months.

Do not use your appliance. In order to avoid any danger, you must have them replaced by an approved vacuum repair company.

Do not use your appliance. To avoid any danger, do not touch the terminals. You must unplug the charging station and have it replaced by an approved vacuum repair company.

Check:
• If the dust container is full.
• The cleanliness of the filters.
• If there is an object or rubbish which may be obstructing the suction hole underneath the robot.

Several possible reasons exist:
• If the robot did not start from its docking station, it will not return to it. In this case, the robot will return to its starting point.
• If the robot vacuumed in Spot mode, the robot will return to its starting point.
• If the robot is lifted up and put back down on the floor, it will try to relocate itself. If it can't, it will return to its starting point.

You can perform the following actions:
• Turn off and then turn on the main power switch.
• Unplug the cable and plug it again into the charging station.
• Make sure that the charging terminals and the sensor windows are not clogged up, then wipe the main body and the charging station with a dry cloth. Do not forget to switch off the main power switch and to turn off the robot before drying carefully.
• Check if there is no obstacle such as a reflective object, a chair, etc. near the charging station.

If after these steps, the automatic charging still does not work well, contact an approved vacuum repair company.

This is a regular case. The vacuum cleaner can remain connected to the docking station without any risk.
Caution: use only designated charger.

Check the following:
• If the switch underneath the robot is correctly in the 'ON' position.
• If the display is lit up. If not, charge up the robot on the base station.

Check the following:
• There are no obstucting objects under the wheels.
• The robot is not blocked due to differences in the floor level.
• There is no error message displayed. (see the troubleshooting and error codes section in your user manual)

You can perform the following actions:
• Make sure there are no obstructing objects within 10 cm of the staircases/gaps.
• Wipe up the sensor windows with a dry cloth.

If after these steps, the problem persists, please contact an approved vacuum repair company.

Make sure that the brush is not obstructed. Clean the brush from entangled hair and threads.
If the brush is damaged, replace it with a new one.

Flashing light and sound signal indicates an error.
For more details about the error description and solution, refer to User Manual.

You can perform the following actions:
• Check if the intake channel is not obstructed.
• Check if the dust bin is well fitted.
• Empty the dust bin if it is full.
• Remove the central brush and clean it.
• Check if the filter is not saturated.

If after these steps, the problem persists, please contact an approved vacuum repair company.

The power-brush safety feature is activated when the robot identifies a risk.

Two situations may occur:
• The power-brush gets stuck: the robot attempts to free it and stops the vacuuming and the power-brush.
• The robot will try to free the brush: if it can't, it will turn off and you will have to clear it manually.

If the power-brush gets stuck in thick carpeting due to its long and/or thick fibers, or the robot has vacuumed the carpet for a long time, the power-brush will stop turning and the robot will continue vacuuming without it.

The robot may experience certain problems represented by error codes.
For more details about the error codes description and solution, refer to User Manual.

The filter may be inserted incorrectly. Try positioning the filter correctly into the slot on its holder.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

First, check if the robot is connected to your WiFi network by putting the robot out of its base and pressing three times the main button. The robot should then blink either in green or red.

If the robot blinks in red, it is no longer connected to your internet box. Check the internet connection of your box. If the connection is up, restart your robot by pressing 3 seconds the button to turn it off, then press 3 seconds to turn it on. Then wait two minutes for the product to connect.
If the robot is still not connected after two minutes, you can redo the whole configuration process by:
• Resetting the robot: turn off the robot by pressing the main button during three seconds. Then press the main button until you hear a double beep.
• Delete the product from the application to do another pairing: go to the settings and press "Delete product" in your robot details.

If the robot blinks in green, the robot is now connected.

First, the robot has to be turned off by pressing the main robot button 3 seconds while on.
The robot can then be resetted by pressing the main button during 20 seconds while the robot is off. A double beep will be heard when the procedure is successful.

This is normal, because you are connected to the product, which has no internet connection.
For certain smartphones, after it is connected to the product Wi-Fi, you may see a message asking you to confirm that you want to stay on this network which has no internet connection. You have to answer that you want to connect to this network anyway for the association to be successful.

Check the following elements:
• The charging station must not be on a rug.
• The charging station must not be exposed to sunlight or near a heat source.
• The free space to the side and the front of the charging station is adhered to according to the instructions in the user manual. If not, move the charging station or the objects in the way.
• Is the round plug connected correctly to the charging station? If not, plug the charger's round plug into the charging station.
• Is the charger cable connected to the power supply? If not, connect the charger to the power supply.
• Is there an object near the charging base station? If so, remove any objects around the charging station.
• Are there any objects near the charging station terminals? If so, remove all objects on the charging station terminals.
• Is the charging station deactivated (led "power" red)? If so, activate the charging station by connecting it to the power supply.
• If the virtual barrier is in place, is it placed at a distance from the charging station (more than 3m)? This is because if the virtual barrier is installed near it, the signal from the virtual barrier blocks the charging station and the robot will not be able to return there.

If after checking these elements, the robot still cannot find the base station, have it checked over by an approved vacuum repair company.

Take the robot out of its docking station and press the start button for 3 seconds to turn it off. Then turn the robot back on by pressing the start button for 3 seconds.

No, the appliance is designed for indoor use only.

Yes, the robot vacuum cleaner's sensors do not require the light to process the cleaning session.

The robot vacuum cleaner is efficient on the hard floor surfaces, including tile, parquet, laminate, vinyl, and carpets not thicker than 1,5cm.

Yes, it is recommended to use the robot vacuum cleaner to maintain the cleanliness, but there are still surfaces where the robot does not perform as efficient as non-robotic vacuum cleaners.

Yes, you can schedule a single cleaning session or set up a daily cleaning function through the mobile application.

The robot is limited to one program per day in order to ensure optimum cleaning of all accessible rooms.

Yes. The robot will switch to sleep mode when it is fully recharged.

Yes, the robot will automatically return to the charging base when the battery is low during cleaning.
Once charging is complete, the vacuum cleaner will restart the cleaning process.

This is because the robot didn't start from its docking station: since the robot returns to its starting point, it will go back to where it began vacuuming in Spot mode.

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

It will take 6 hours to charge an empty battery.

The robot can run up to 150 min before its battery is low.

You can share your robot by having each person download the Rowenta robot app and follow the connection instructions.

In order for your smartphone to detect your Wi-Fi around you, the application needs the location permission as required by Google.
If you don't allow this permission, your smartphone won't be able to find your product, and not be able to continue the pairing.
This information will not be used or stored.

The virtual barrier allows the robot's cleaning areas to be limited.

If you want to sell your robot, think about deleting your data:
• Press the power button for 20 seconds.
• Open the Robots app.
• Click on settings.
• Click on the name of your robot and "Delete the product".