Intense pure air Connect XL

You will find a list of compatible devices here: Compatibility list

You need to come back to PURE AIR App to continue.

1) It takes between 15-30 seconds after you press the Wifi button to connect.
2) The connection attempt may be interrupted and the network access point "AIR PURIFIER XXXX" may no longer be displayed. Be aware that in case of no connection to the 'AIR PURIFIER XXXX' network, it will disappear within 5 minutes.

Please check if your Wifi function is activated. You can activate it by pressing both 'light' and 'Wifi' buttons for 3 sec. You should hear a 'ding-dong' noise to tell you that the Wifi function is activated. You can re-press the Wifi button to see if the LED is flashing.

Of course, if you don't want to use Wifi function, you can press both 'light' and 'Wifi' buttons during 3 sec to deactivate the Wifi function.

No. You phone must be connected to your home Wifi to do the pairing. After your purifier is connected to your home Wifi successfully, you can control your product wherever you are by 3G/4G network. If you are trying the connection the 2nd time, don't hesitate to check that your phone is always connected to your home Wifi when you start.

Yes, it's normal. You are connecting to the network generated by your air purifier and this can't access to Internet. You need to connect to this network ('AIR PURIFIER xxxx') as well to continue.

You could press both 'light' and 'Wifi' buttons during 3 sec to activate or deactivate the Wifi function.

Check if the product WiFi button is lighted permanently or flashing.
If lighted permanently, it means that the product is correctly connected to your home WiFi, but the Cloud could not associate it with your account. Please try again later.

If still flashing, it means that the product isn't connected to your home WiFi. In this case please check the following elements:

Internet Connection:
- Your Home WiFi has an internet connection?
- If your home WiFi needs a proxy to access internet, the pairing will not work.

WiFi:
- Did you select the correct home WiFi?
- Did you type correctly the home WiFi password? (The maximum length of home Wi-Fi password: 64 characters).
- The SSID that you have typed is incorrect?
- Did you manually enter the WiFi name who has the 5GHz? The product is compatible with 2.4 GHz, not 5GHz.
- Your telephone isn't too far from the home WiFi/product?
- The product isn't too far from the home WiFi/telephone?
- It can be a compatibility issue: please check our list.


If you checked all these elements, and the pairing still does not work, please contact the After Sales service.

You have to re-do the pairing: in the app, go to My Profile > My appliance > Add a product. The whole pairing process will start.

Some Xiaomi phones may experience problems when connecting. An unusually high number of pop-ups may appear.
The phones affected are those with MIUI system (such as Redmi and Pocophone models).

In this case, please try the following steps:
• Settings > Applications > Manage applications > Pure Air > Other permissions. On this page, accept the permission to "Change Wi-Fi connectivity".
• Settings > Wi-Fi > Additional settings > Wi-Fi Assistant. On this page, deactivate the available options.

After typing in your password, you encounter an error connecting to the cloud.

• When connecting to the cloud, an internet connection is required to successfully pair the devices. To do so, you can activate your mobile data or automatically reconnect to your home network.
• Ensure that the date and time on your phone are correct. Any difference will prevent the connection.

After several unsuccessful attempts:
• Restart your Wi-Fi box.
• Unplug the air purifier, wait 10 seconds and plug it back in.

After multiple unsuccessful attempts, you can reset your device using the following steps:
• Press the "Light" and "Lock" buttons for 3 seconds.
• Then unplug the air purifier for 10 seconds before plugging it back in.

After typing in your password, you encounter an error related to connecting to the Wi-Fi network.

1. Check the Wi-Fi password and carefully re-enter it.
2. Keep your smartphone near the device and internet modem until the connection process is complete.
3. The device can't connect to public networks such as those available in hotels.
4. Android phone: When connecting to the device, a pop-up may appear. During the connection process, the app will automatically connect you to the air purifier. It's important to stay connected to this new network.
Depending on your phone, here are some examples of problems you may encounter:
• If the pop-up tells you that you are going to change network because the one you are connected to does not have internet, refuse.
• If the pop-up asks you if you would like to stay connected to the network without internet, accept.
• If the pop-up tells you that the network does not have internet but does not suggest changing networks, don't do anything.

After several unsuccessful attempts:
• Restart your Wi-Fi box.
• Unplug the air purifier, wait 20 seconds and plug it back in.

If the air purifier is in "Not connected" mode, you must activate the "Wi-Fi" mode:
• Press the "Light" and "Wi-Fi" buttons at the same time. If you hear a beep, the "Wi-Fi" function is available.
• You can press the "Wi-Fi" button to activate the broadcast.

If you still encounter an error after several unsuccessful attempts:
• Restart your Wi-Fi box.
• Unplug the air purifier, wait 20 seconds and plug it back in.

If the error persists, it may be due to improper use of the phone:

Android phone:
During the connection process, the app will automatically connect you to the air purifier. It's important to stay connected to this new network.
Depending on your phone, different pop-ups may appear during connection:
• If the pop-up tells you that you are going to change network because the one you are connected to does not have internet, refuse.
• If the pop-up asks you if you would like to stay connected to the network without internet, accept.
• If the pop-up tells you that the network does not have internet but does not suggest changing networks, don't do anything.

iPhone:
When connecting to the appliance, a pop-up will appear and ask you to connect to the "AIR PURIFIER XXXX" network. Accept by clicking "Join".
If you fail this step several times, restart your phone and try again.

The device is compatible with Google Home, Alexa or Alice by Yandex depending on the availability of these services in your country.

Google Home
• On/Off
• Change mode
• Air quality status
• Change speed (for Pure Home / Pure Air City / Intense Pure Air Home models)

Alexa
• On/Off
• Change mode
• Change speed (for Pure Home / Pure Air City models)

Alice (Pure Air City model only)
• On/Off
• Change speed

For example, try to say: "Ok Google, turn on the air purifier" or "Alexa, put the air purifier on Auto Day mode".

Our Skills (voice applications) are only available on European platforms, and you are probably usin an Amazon US account.
If you want to use our Skill, you need to migrate your account to your official country by following the Amazon procedure.

You can connect the following purifiers with voice assistants:
• Pure Air City
• Pure Air Genius
• Intense Pure Air Connect
• Intense Pure Air Home
• Pure Home
• Eclipse 3in1 Connect

Not at all. You can use your device without connecting it to a voice assistant. It is just an additional feature that allows you to control the device by voice.

On Google Home, Alexa or Alice, find and run the "Rowenta / Tefal Smarthome" Skill then login using the same account used in the Pure Air mobile app.
Your products will be synchronised and you will be able to control them by voice.

No, our products are not compatible with Apple Homekit.

Yes, it's normal. Your App needs the Internet to download the content like: Devices, access to legal content pages, schedules...

If the time slot is earlier than current time, by default the product will start next day.

In order for your smartphone to detect your WiFi around you, the application needs the location permission as required by Google. If you don't allow this permission, your smartphone won't be able to find your product, and not be able to continue the pairing.
This information will not be stored by Rowenta.
Your location permission can also be used to provide you the outdoor air quality and pollen information around you.

You need to go in your application settings to turn it on again and come back.
Follow the 2 instructions below:

1) Allow the location from the application settings:
• You need to press the button 'Go to settings' and activate it.

2) Activate the Google location in the global telephone settings:
• Go to the thelephone settings.
• Type "location" in the search, go to this section.
• Activate the location (ON).
• For those who have the option to choose the location method, select "High accuracy".

• Obtain accurate information on the air quality in your household as indicated by your air purifier.
• Get information on outdoor air quality, as well as the pollen information according to the location that you determine.
• Switch on/off your air purifier via the app: if you have an internet connection on your smartphone, you can control your product from anywhere.
• Control your product with all its modes.
• Create schedules for yourair purifier.
• Check the filters' conditions. You will be informed when you need to change your filter, which you can buy online without losing time.
• Find out how much pollution, your air purifier has filtered in your home, by translating it into the corresponding number of cigarettes that you would have inhaled.

The home page is composed of 4 different parts:

1. Outdoor information:
   The app provides you with the information about the outdoor air quality and the pollen of the chosen location: either you accept the geolocalization, or you select your city's name in the app.


2. Indoor information:
   The app provides you with the real time information about the indoor air quality, coming directly from the air purifier.
   The product has a sensor which measures the air quality. It regularly sends the information to the app via Cloud.


3. Remote control:
   You can turn the product on/off and change its modes, the light intensity and oscillation (depending on model) using the buttons displayed in the app.


4. Navigation bar:
   You can consult the following information from the navigation bar.
   
   • My Air: the main home page.
   • My Profile: to consult legal information, FAQs, after-sales information and change the settings of your account.
   • Scheduling: to set-up your purification routine according to your schedule.
   • Filters: to consult the state of the filter and also buy replacement filters online.
   • More information: to visualize the pollution captured by the product and learn more about the different sources of pollution.

Yes, you can share your device with another user. New users will need to download the Pure Air app and simply log in with the same account from another smartphone.

Indoor air quality informations are located at the center of app homepage. The data comes directly from the particles and gas sensor.


The indoor air quality is divided into two part:

• Particles & allergens
• Gas & VOC (volatile organic compounds)

The numerical figures correspond to the air quality index (AQI) which can be described as the concentration of polluant in the ambient air.

The cercle is divided into five part and get a level of color going from lowest to highest level of pollution. The colors of the cercle follow the same principal of LED lights coloration.

The outdoor air quality information are located at the top of app homepage. It describes the air quality of city location and the level pollen present in your city location.


The outdoor air quality contains all the informations about outdoor particles & allergens, Gas & VOC (volatile organic compounds), and pollens.

• Particles & Allergens: this part shows information about the Particulate Matters (PM_2.5 & PM₁₀).
  


• Gas & VOC: it summarizes the level of pollution based on Nitrogen dioxide (NO₂) and Ozone (O₃).
  


• Pollens: this complies all the informations about 4 types of pollens such as birch, grass, olive and ragweed.
  "NAB" means "National Allergy Bureau", it's the most recognized scale to express the level of pollen in the world.
  

The numerical figures correspond to the air quality index (AQI) which can be described as the concentration of polluant in the ambient air.

The cercle is divided into five part and get a level of color going from lowest to highest level of pollution. The colors of the cercle follow the same principal of LED lights coloration.

The app is no longer compatible on Android versions 4.4.4 or lower, because of reinforced data security.

As far as possible, we recommend that you update your device to a higher Android version or use another compatible device.

Updates will not only allow you to enjoy a richer experience with new features and compatibility with the latest technology, but will also protect you against possible security vulnerabilities that have been fixed in the latest versions.

Place the purifier on a flat, stable surface in the room requiring treatment. To allow the air to circulate freely, avoid placing the appliance behind curtains, below a window, item of furniture or shelf unit, or close to any other obstacle, and leave at least 50 cm of free space on each side of the appliance.

You can unpair the appliance by one of the 2 methods:
• Delete the appliance via the app.
• Hard reset the device by pressing the "Light" and "Lock" buttons simultaneously for 3 seconds.

The filter replacement indicator (2) will turn on when a filter needs to be replaced or cleaned (pre-filter) and you will receive a notification on your mobile app.

Frequency of cleaning/replacing the filters
• Pre-filter: clean every 2 to 4 weeks
• Active carbon filter: replace every 12 months
• Allergy+ filter: replace every 2 years
• NanoCaptur filter: replace according to color changing (see color chart on filter)

These figures are based on tests in which the air purifier is used for 8 hours per day in quiet mode. You may need to replace the filters more often depending on the air quality and how often the air purifier is used.

The pre-filter is the only filter which can be cleaned with water and re-used.
The "Active Carbon", "Allergy+" and the "NanoCaptur" filters cannot be cleaned and re-used, so never wash with water. They must be replaced at the end of their lifespan.

Perform a force reset.
If you replace a filter before the end of its lifespan, press the "Filter" button (8) for 3 seconds to reset the filter settings.

After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre

Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.

Check when the filters were last cleaned and replaced, and clean/replace the filter(s) if necessary.

Check when the filters were last cleaned and replaced, and clean/replace the filter(s) if necessary.

There are several points you could check:
• Wifi password is wrong.
• Wifi password can contain only ASCII codes with maximum 32 characters.
• Wifi: the appliance can only be connected to 2,4Ghz network. It's not possible with 5 Ghz.
• The application does not indicate the correct Wifi.
• You must activate the localisation permission in the settings (only for the Android OS 6+).
• The appliance can only be connected to a home Wifi network. It will not connect to a secure office network (using a proxy).
• The appliance is not located close enough to your Wi-Fi router.
• If the problem persists, please try again.

Please check if your smartphone is always connected to a network and if it's not located too far from your Wi-Fi router. You could use either a Wi-Fi connection or a mobile data network. You could try to load a simple internet page see if your network works.

Your purifier isn't connected to Internet anymore:
• Check if your Internet is still working. If the network comes back, your purifier will connect to Internet automatically.
• The password of your internet box has been changed? If yes, you need to restart the pairing process.

Don't worry. If the product lost its connection for more than 24h, it will stop automatically.

Please check the following elements:

1) 5 GHz?
Your smartphone might use 5 GHz network and the product cannot detect it.
Solution:
Your smartphone can stay on the 5GHz network, but the product must be connected to a 2,4 GHz network. Therefore, you select here a 2,4 GHz network for the product. The pairing will work even you will get back to the 5 GHz network.

Note:
- Please check that your internet modem is either 2,4 GHz or a dual band router that is configured to support 2,4 GHz. The product does not support the 5 GHz band.
- How to determine if your router supports the 2,4 GHz band, 5 GHz or both? Sometimes when the dual band is available, there are 2 different networks and they are indicated with names such as 'mynetwork24', 'mynetwork24GHz' or 'mynetwork2-4'.


2) Hidden SSID?
If your network is 'hidden', then you can type manually the SSID (network name) by pressing "Enter SSID".

If the Wi-Fi light is on continuously but you cannot control the air purifier via the app, please unplug it, wait 10 seconds and plug it back in. The air purifier can reconnect automatically.

Please verify the following:
• Is your smartphone close enough to your product? If it is too far, your smartphone won't detect the broadcasting of the product Wi-Fi.
• Have you pressed the Wi-Fi button? The Wi-Fi access point stops broadcasting after a few minutes.
• Is the Wi-Fi button blinking? If not, please press again for 3 seconds to the Wi-Fi.
• Please try again the pairing process.

If you have checked the list above and you are still blocked, please do the following (product hard reset):
1) While the product is switched on, press the "Light" button and "Lock" button at the same time. You should hear a beep and the product is switched off automatically.
2) Unplug the product, wait for 1 minute, and re-plug the product.
3) Switch on the product and press the Wi-Fi button to broadcast the access point.
4) Go to the setting of the telephone and confirm that you see the Wi-Fi network called 'AIR PURIFIER XXXX'.
5) Select the 'AIR PURIFIER XXXX' network.
• If your telephone gets connected automatically, please 'remove' this network from the pre-registered Wi-Fi list. After this operation, please verify that this 'AIR PURIFIER XXXX' is still present in the Wi-Fi list of your telephone.
• If your telephone asks you a password, then please cancel it. It's a good sign, it means that the application will be able to handle this part.
6) Go back to the app and start again the pairing process.

Note 1: For certain smartphones, after it is connected to the product Wi-Fi ('AIR PURIFIER XXXX'), you may see a message asking you to confirm if you want to stay on this network which has no internet connection. At this point, this behavior is normal, because you are connected to the product, which has no internet connection. It will be restored once the product has joined your home Wi-Fi. Therefore, please reply to this question so that you stay connected to this network.

Note 2: If you have a smartphone who has an option of the Wi-Fi assistant "switch between Wi-Fi networks and mobile data when Wi-Fi connection is poor" (such as Xiaomi), please deactivate it. If it is activated when your smartphone is connected to the appliance as an access point, the smartphone will detect that there no internet with this access point (which is normal at this step of the pairing). The smartphone will find another network for you and the application cannot go any further in the pairing process.

Your appliance is in manual mode, select the correct operational function.

There may be several reasons:
• A layer of dust is covering the senor lense; clean the sensor lense.
• If the light still indicates that the air quality is poor, adjust the sensitivity sensor to 'Low sensitivity' or 'Average'; to make this change, check the instructions manual.
• If the light still indicates that the air quality is good, adjust the sensitivity sensor to 'Sensitive' or 'Average'; to make this change, check the instructions.

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

Find more detailed information in the Guarantee section of this website.

The 'Intense Pure Air' air purifier allows you to breathe up to 99.95% pure air in your home, and as such to protect your health thanks to the four levels of filtration described below:
• Level 1: PRE-FILTER for dust, hair, fur
• Level 2: ACTIVE CARBON FILTER for volatile organic compounds (VOCs), odours / gases
• Level 3: HEPA FILTER for fine particles (PM2.5), pollens, acarids, animal allergens, mould, bacteria / viruses
• Level 4: NANOCAPTUR FILTER for formaldehyde